We want your order from Aching Hearts Press to arrive safely, beautifully packaged, and on time. Below is everything you need to know about how we ship and deliver your items within the United States.

Processing Times

All orders are processed within 2–4 business days.
During high‑volume periods (sales, holidays, new releases), processing may take an additional day or two.

You will receive an email notification as soon as your order ships.

Shipping Rates

We offer simple, flat‑rate shipping based on the type of items in your order:

• Media Mail (Books & Paper Goods): $4.50
• Ground Advantage (Mugs & Totes): $7.95
• Free Shipping: Orders $40+

Shipping is automatically calculated at checkout based on the items in your cart.

Delivery Times

Estimated delivery times within the United States:

• Standard Shipping: 3–7 business days

Delivery times are estimates and may vary due to carrier delays.

Packaging

We take great care in packaging your items:

• Books ship in protective mailers
• Mugs and fragile items are boxed with padding
• Stickers, prints, and paper goods ship flat or reinforced to prevent bending

Your order should arrive in excellent condition.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email.
Tracking updates may take up to 24 hours to appear.

Lost, Delayed, or Stolen Packages

If your package is marked as delivered but you cannot locate it:

• Check with neighbors or household members
• Verify the shipping address on your order
• Wait 24 hours in case of carrier delay

If it still hasn’t arrived, contact us and we’ll help investigate.

Please note: Aching Hearts Press is not responsible for packages lost due to incorrect addresses provided at checkout.

Damaged Items

If your order arrives damaged, please contact us within 7 days with photos of the issue.
We will replace the item at no cost to you.

Questions?

If you need help with shipping, tracking, or delivery, reach out anytime.
We’re here to make sure your order arrives safely and smoothly.