Black gift boxes with bows on a dark background, overlaid with 'Refund & Returns Policy' text.

Refund & Returns Policy

Returns

We accept returns on unused, unopened, and undamaged items within 14 days of delivery.

To start a return, please contact us with your order number and the item you’d like to return.
Items sent back without approval cannot be accepted.

Non‑returnable items

Because of their nature, the following items cannot be returned:

  • Books with reading wear
  • Digital downloads
  • Custom or personalized items
  • Used mugs, totes, or apparel
  • Opened sticker packs or paper goods

If you have questions about a specific item, reach out — we’re happy to clarify.

Exchanges

We offer exchanges for items that arrive damaged or defective.
Please send a photo of the issue along with your order number, and we’ll replace it as quickly as possible.

Refunds

Once your return is received and inspected, we’ll notify you of approval.
Approved refunds are issued to your original payment method.
Please allow 3–5 business days for your bank or card provider to process the refund.

Shipping costs are non‑refundable.

Damaged or Incorrect Items

If your order arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery with photos of the issue.
We will replace the item at no cost to you.

Cancellations

Orders can be canceled before they ship.
If your order has already been fulfilled, it cannot be canceled.

Questions?

If you need help with a return, exchange, or order issue, contact us anytime.
We’re here to make sure your experience is smooth from checkout to unboxing.